COVA Tree is hiring an Administrative Assistant to join our hardworking and caring team. This work from home position is central to our customer’s experience and requires strong communication, efficient organization and an overall helpful approach. The duties of this role include:
Respond to and resolve incoming requests (calls, emails, texts, etc.) regarding a variety of topics including customer estimate requests, scheduling, or other needs.
Document all communication with customers in their customer profile and escalate any issue you feel need additional attention.
Assist team members when needed if/when they call you and delegate appropriately.
Oversee all pending estimates, calling upon recently completed estimates that have not yet been approved.
Support the Director of Operations with tasks as needed.
What We Require:
- Ability to always foster positive interactions with customers and teammates.
- Ability to work in a family friendly environment and uphold company standards and values.
- Access to a quiet work environment with reliable highspeed internet access.
- Previous experience with customer service as a receptionist, administrative assistant or similar.
- Basic computer/internet/software skills.
- Effective communication abilities with strong organization skills and the capacity to multitask.
- Experience including scheduling appointments and managing email correspondence is a plus.
Standard work week Monday to Friday, with flexibility for work/ life balance.
Supplemental Pay including tip share and bonuses