Essential Functions:
Supervise employees and help delegate operations schedule to ensure proper work area coverage.
Evaluates performance of personnel and inspects assigned areas to ensure proper work performance. This requires hands-on support and the ability to perform work when necessary. This may include, but is not limited to dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, window washing, etc.
Find and define problems, resolve issues, and use these in making appropriate recommendations to Operations Manager and/or staff to exercise continuous quality improvement and to exceed customer expectations.
Addresses customer concerns and inquiries and reports any issues, concerns, or discrepancies to the Operations Manager.
Performs and tracks and evaluates supply and equipment usage and repairs.
Ensures appropriate labeling, dilution, and storage requirements are conducted in accordance with company, and customer standards.
On-the-job training for staff/employees to job-specific tasks.
Participates in company training ensuring effective communication and distribution of information to supervisors, customers, and employees.
Carries out management responsibilities in accordance with the company’s policies, customer’s rules and regulations, and applicable laws when needed.
Knowledge and Skills:
Ability to multi-task in a fast-paced environment with constantly changing priorities and high customer demand.
Knowledge of proper use of equipment, materials, and supplies used in maintenance work.
Must have excellent internal and external customer service skills.
Professional appearance and demeanor.
Ability to lead others and motivate people.
Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
Microsoft Office skills, i.e. Excel, Word.
Excellent written and verbal communication skills.
Bi-lingual English/Spanish required.