Pay Rate: $14.81 - $16.00/hour
Please submit all applications via our website: http://www.arvadaco.gov
Position Purpose
A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host also greets Guests upon arrival, informs Guests of their wait time, monitors a waiting list, enters Guest names into the computer system, shows Guests to their table and bids Guests farewell as they leave. A Host must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.
Essential Job Functions
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name. Use visual cues to seat Guests in either the bar or dining area depending on their preference. Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff. Answer incoming calls to the restaurant and provide appropriate service. Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate. Tend to special Guest needs and requests. Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies. Help dining room staff by setting and clearing tables; replenishing water; serving beverages. Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders. Travels to and attends team and organizational meetings, training, events and activities and appropriately and professionally represents the department.
Other Job Functions
Performs other duties as assigned.
Knowledge Skills and Abilities
Ability to read menus. Ability to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance. Ability to clearly communicate Guests' needs to staff, including managers. Ability to hear well in a loud environment in order to answer telephone and respond to Guest requests.
Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.
License & Certification
Must be at least 16 years of age.
Education Degree
High School/GED
Education Required
No
Work Experience Related
Prior customer service related experience helpful.
Physical Demands
Minimal physical effort typically found in restaurant setting. May occasionally lift and carry light objects. Walking and/or standing as needed.
Hazards
Marginal to moderate exposure to conditions that are unpredictable and may lead to injury
Work Environment
Exposure to loud noise indoors
Please submit all applications via our website: http://www.arvadaco.gov