US Compliance Escalations Manager

Overview: We are seeking a highly skilled and experienced Compliance Officer to join our team. The successful candidate will be responsible for managing escalations, providing training, and supporting the enhancement of our financial crime framework. This role has specific responsibilities to the US region and involves close collaboration with senior stakeholders and various teams within the organization.Key Responsibilities:Respond to day-to-day escalations from compliance operations and other first-line risk staff, including but not limited to adverse media alerts, high-risk transactions, and corner cases.Make judgements on whether to accept or reject applications from high-risk clients.Schedule and present specific cases to senior stakeholders such as the Director of Financial Crime or US Head of Compliance.Conduct thorough analysis and investigation of activities flagged as unusualDeliver formal and informal training on changes in company policies and procedures, corner cases, risk appetite, and new policies/procedures to the compliance operations team and/or sales team.Provide regular coaching and guidance to junior team members on specific cases that have been escalated.Build and maintain relationships with the go-to-market organization to understand emerging opportunities and market developments.Support Requests for Information (RFI) and queries from banking partners, including completing questionnaires and data requests.Contribute to the ongoing enhancement of the financial crime framework by identifying new typologies and potential gaps in existing policies and procedures.Support the Director of Financial Crime and US Head of Compliance in updating existing policy documents and developing new controls to mitigate new or evolving risks.Participate in regular Global Financial Crime Group Update Meetings, Regional Escalation Forum, and other relevant meetings.Maintain an excellent technical knowledge of financial crime regulations and keep up to speed with new developments and the latest regulatory positions of key markets.Be aware of changes in the wider business (products, jurisdictions, etc.) and how these may impact the compliance operations team.Support projects to enhance the financial crime framework, including new processes and system implementation following audit and regulatory inspection findings.Assist in reviewing client migration processes.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.