DescriptionAmazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. The Global Sales Strategy and Operations (GSSO) supports the AWS Global Sales (AGS) organization through strategy, strategic initiative design and implementation, program management, and business insights and reporting. GSSO is routinely trusted to create and seamlessly deliver transformative insights, programs, and mechanisms at scale for AGS’ most critical initiatives.We are seeking an experienced Strategic Planning Manager to join our Worldwide Strategic Planning (WSP) team. The WSP team works directly with initiative owners, cross-functional stakeholders, and subject matter experts to explore implementation options, evaluate risks, and operationalize both annual and multi-year initiatives, with a focus on scalability and efficiency. In this role you work closely with a diverse set of strategy, sales and operations stakeholders to drive informed decisions and operationalization. This includes scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process changes.The ideal candidate will have proven expertise in leading business transformation programs in complex, overlay environments and building scalable mechanisms to support sales operations and planning. They will have high business acumen and strong analytical skills coupled with strong collaboration and influencing skills. This is a hands-on position - the candidate must be willing to “roll up the sleeves”, be a self-starter with a bias towards independent problem solving, and have a passion for identifying and eliminating bottlenecks, anticipate business needs, make tradeoffs, and balance business dynamics despite constraints. They thrive in a fast-paced environment, are able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify across the business.Key job responsibilities
Lead highly complex and visible strategic programs, driving business decisions to support AWS’s growth objectives
Develop and apply data analysis frameworks, working closely with Data Science teams to produce actionable insights that inform strategy recommendations.
Lead and manage the change management needs of strategic initiatives by collaborating with stakeholders on communications, enablement, and content management.
Define and monitor key performance indicators (KPIs) and success metrics for strategic initiatives, providing clear reports on progress and results.
Conduct post-initiative evaluations to capture lessons learned, iterate on processes, and refine program management practices to maximize impact.
Analyze existing process gaps, and develop solutions to close them. Drive towards simple, scalable solutions to difficult problems.
Support teams in responding to, investigating, managing and resolving complex and high-impact problems and escalations.
About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Basic Qualifications
5+ years experience in program management, sales operations or sales planning with an emphasis on defining, refining and implementing sales processes, procedures and policies or equivalent.
Strong understanding of performance improvement methodologies, root cause analysis, and change management.
Demonstrated leadership with proven ability of bringing multiple complex projects to successful completion.
Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units.
Exceptional written and verbal communication skills, capable of influencing stakeholders across all levels.
Preferred Qualifications
Demonstrated ability to think broadly and strategically about initiatives and the ability to persuade executives to build consensus on objectives and keep our stakeholders informed of plans and progress.
A track record of building trust through performance and relationship-building.
Ability to thrive in a fast-paced, ambiguous environment and adapt to change easily.
Familiarity with AWS products, services, and best practices.
Ability to use analytical skills to develop quantitative and qualitative insights to formulate robust, actionable recommendations for senior leadership.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.