Senior Business Analyst, Customer Insights

We are looking for a smart, driven individual to join our Business Operations team. The ideal candidate is a high potential individual who is ready to solve interesting and challenging problems such as optimizing customer interaction reporting and assessing if business actions resulted in changed customer behaviors through deep data analysis. You'll forge partnerships with executives and internal business partners to drive understanding and make recommendations. In this high-visibility role, you'll work on projects that directly impact the success of the business.Responsibilities:Design and build cross-functional dashboards to monitor key performance indicators for the business and facilitate decision making within Operations and key stakeholdersAnalyze consumer feedback along with operational datasets to understand trends in behavior in order to optimize across the following: excellent customer experience, efficient operations, and lower cost.Answer key questions by leveraging all data and tools available and developing an appropriate analytical approach, diving into the data, leveraging relationships, and presenting findings and recommendations to executives and key stakeholders.