Resident Service Coordinator

Resident Service Coordinator Denver, CO (http://maps.google.com/maps?q=9900+E.+Girard+Ave+Denver+CO+USA+80231) ApplyDescriptionWHO WE AREVolunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.WHAT MAKES VOA SPECIALVolunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.SUMMARYThe Service Coordinator is directly responsible for the service provision and housing assistance for the residents in the Affordable Housing Portfolio. This program serves seniors and persons with disabilities located at two of the affordable housing sites. Service modalities include Trauma Informed Care, Harm Reduction, and Motivational Interviewing. This position will work in conjunction with the Property Manager at the housing site. Job duties include conducting needs-based assessments, community outreach, providing case management services, supporting housing retention, connection to income resources and/or public benefits, attending meetings/trainings within the community and collaborating care with service providers and multi-disciplinary teams to enable them to live independently and age in place. Responsible for coordinating and/or facilitating health, wellness, and educational programs that are tailored to resident needs to improve resident wellbeing and foster a strong sense of community. Maintain existing partners and establish new partnerships with the aim of expanding opportunities and resources available to residentsESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for implementing the Service Coordinator program in accordance with HUD and VOA guidelines with planning and execution of at least, two educational/and or wellness centered events monthly. Facilitate and accept resident referrals from the Property Manager, family members, service providers and the residents themselves within program guidelines.Assess services needed through need-based assessments, surveys, home visitations, group meetings, and daily living activities. Responsible for identifying and serving the unique needs of the residents and utilizing screening and assessment techniques of appropriate services for the households as indicated by relevant service modalities through an equity lens.Provide the residents information on specific services and/or program providers, giving several options whenever possible. Complies with all Fair Housing requirements.Encourage the resident and/or family members to arrange for required services, when possible, to maintain and encourage their independence.Coordinate and monitor the services and activities of providers to residents to in assurance of quality of care and cost effectiveness. Advocate for residents per their wishes.Maintain up-to-date files on service providers in the community by engagement and relationship building.Maintain and submit accurate and timely progress and service notes on all residents to include the services they receive with empirical evidence. Assists in relocating service for residents as needed and securing emergency housing.Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.Clearly documents all client interactions along with required eligibility and demographic information.Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.Must complete annual CEU requirements.Performs job responsibilities in accordance with the Social Work Code of Ethics.Perform all other duties as assigned.POSITION TYPEPart-time, 20 hours per week. (10 hours per week at each property) Two residential properties: Casa De Rosal and Girard Place apartmentHourly/Nonexempt PAY RANGE $19.20/hr. - $23.05/hr. (Based on experienceBenefit eligibility is based on job type/statusVacation TimeSeparate Sick TimePaid HolidaysFloating HolidaysPersonal DaysVolunteer/Wellness DayTuition AssistancePension Plan403b Retirement Plan with Agency MatchHealth, Dental, Vision, Pet InsurancesLife InsuranceAccident InsuranceEmployee Assistance/Work Life Balance ProgramEmployee Discount ProgramLifeLock with NortonPublic Service Loan ForgivenessVolunteers of America is an EEO/AA EmployerPosition Will Remain Open Until FilledVISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLEVeterans Strongly Encouraged to ApplyEmployee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contactHR@VOAColorado.orgto begin the Interactive Process.RequirementsMINIMUM REQUIREMENTS Bachelor’s degree in human services, social work, or a closely related field or related experience. At minimum, one full year of working with senior citizens and/or people with disabilities. Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current. Criminal and civil background checks within 30 days of hire. Excellent interpersonal skills and good organizational skills. Proficient in using Windows environment and working with databases. Microsoft Office knowledge is a plusSalary Description$19.20-23.05/hr