Project Manager - IVR Migration - Need local to Colorado puesto vacante

Vacancy caducado!

Title: Project Manager - IVR Migration

Location: Denver, CO

Duration: 6-12+ MonthsDetails:This position is responsible for managing and leading the successful deployment and operation of the Amazon Connect cloud contact center solution.General Responsibilities include:Comfortable and experienced leading large call center impacting projects in a large, matrixed organization.Responsible for configuration, training, and organizational change management to ensure the call center teams’ successful adoption and maintenance of the Amazon Connect platform.Utilization of the client PMO framework to support the reporting, management and communication standards of the organization. Ability to encourage a positive culture with a focus on constant improvement.Drive recommendations for future call center improvements based upon experience and best practices to encourage best in class performance.Deliver an improvement roadmap to help maximize the potential of the Amazon Connect platform to drive down On Hold metric and others. Serve as a primary point of contact with the Office of Information Technology during the implementation to coordinate aspects of the project.Work Experience:Experience with call center technology and understanding of the systems and key processes that drive a positive customer experience.Comfortable leading large teams in a remote working environment. Extensive experience leading organizational change efforts

Education/Training/ Licenses/Certifications:Bachelor’s degree from an accredited college or relevant work experience

Thanks & Regards,

Samuel S.

Senior Talent Acquisition Specialist

Ph: 770 456 5587

Email:

Email: samuel(AT)paramountsoft(DOT)net

Website: www.paramountsoft.net

Vacancy caducado!

ID	#15530701
Estado	Colorado
Ciudad	Denver
Tipo de trabajo	Contract
Salario	USD Depends on Experience Depends on Experience
Fuente	Paramount Software Solutions, Inc
Showed	2021-06-17
Fecha	2021-06-15
Fecha tope	2021-08-14
Categoría	Etcétera
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Job Details

Project Manager - IVR Migration - Need local to Colorado

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