Platform Administrator

We are looking for a smart, driven individual to join our Business Operations team as a Voice of the Customer Platform Administrator to lead our customer experience platform management.  The ideal candidate is a highly analytical individual who will build and manage the strategic roadmap, implementation, and optimization of customer experience platforms and initiatives that ensure best-in-class customer experiences. You’ll work closely with global cross-functional teams to ensure the timely and successful launch of Voice of Customer projects.  You’ll also collaborate with these cross-functional teams to identify improvement opportunities, focusing on optimizing the platform to streamlining processes and utilizing problem-solving to identify solutions. You'll manage relationships with multiple stakeholders across various departments, while inspiring the organization to listen, understand and act on customer feedback. What’s great about this role? This role reports into the Director of Business Operations and leads the overall management, development, and optimization of our Voice of the Customer (VoC) platforms. You’ll be the technical expert and trusted advisor for the enterprise VoC platforms and customer feedback. You’ll partner with regional VoC teams to build the global platform roadmap and vision for Customer Experience solutions. You’ll build AI dashboards to automate our ability to deliver insights and themes. You’ll provide leadership and mentorship on platform management to operations teams and partner with them to optimize surveys to gain customer insights. You’ll monitor system performance and identify areas for improvement to ensure a smooth experience. You’ll manage the implementation for platform features to ensure timely, high-quality delivery aligned with business objectives. You’ll coordinate with external providers to manage platform requirements. You’ll foster a collaborative and high-performance culture within the team. You're our ideal candidate if you [are]: Customer-centric: you want to create solutions that help us improve our customer engagement. Technology-savvy: you enjoy optimizing use of SaaS platforms and supporting non-technical business stakeholders use technology to find solutions and optimize services Highly analytical: you can not only come up with an idea (the "what's"), but the "why's", "how's", and "when's", tooalong with the data to back it up! Incredibly detail-oriented: you like digging into how complex things work, and figuring out how to make them better Scrappy: you like rolling up your sleeves and enjoy execution in an entrepreneurial environment Multi-tasker: you are able to juggle many tasks within a fast-paced, dynamic environment