Let's be honest - most business software just isn't fun to use. It's clunky. It's complicated. And somehow, it costs a fortune. But what if it didn't have to be that way? At Freshworks, we believe business software should be as easy and delightful as the apps you love in your personal life. That's why we build powerful, intuitive, and refreshingly simple software that helps companies wow their customers and empower their teams - without the headaches. We're growing fast and we're on the lookout for a passionate, people-first leader to join our Solution Engineering team in North America. What's the role? As the Manager of Solution Engineering, you'll lead a high-performing, field-based team of Solution Engineers who help our customers solve real-world problems with creativity and technical savvy. You'll coach, inspire, and empower your team to deliver value with every conversation, demo, and solution they build. You won't just manage from a dashboard - you'll roll up your sleeves, work side-by-side with your team, and build scalable strategies that shape the future of our go-to-market approach. This is your chance to influence product direction, collaborate with top-tier Sales and Product leaders, and help scale a team that's as ambitious as you are. What you'll be doing: Lead and mentor a team of Solution Engineers, fostering a culture of growth, trust, and excellence. Hire, onboard, and develop top talent to scale with our growing business. Build go-to-market strategies, new business and expansion playbooks, and drive cross-functional collaboration. Partner closely with Sales to analyze pipeline health, win rates, and customer feedback - then take action. Champion customer needs internally, working with Product Managers to influence the roadmap and elevate the voice of the customer.Act as a strategic advisor to senior stakeholders, including C-level leaders at customer organizations.             
Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our Downtown Denver, CO office