Customer Success Manager

As a Customer Success Manager, you will proactively drive new product

attachment and effective strong relationships across our existing customer

base through on-boarding, up-selling and cross selling. You'll advocate

for the customer internally and focus on a positive customer experience.

Interactions are rooted in relationship-management, first and foremost,

while also advocating for growth opportunities. Customer Success Managers

follow a well-defined methodology that helps them identify the customer's

unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and

collaboration it builds and the creativity it brings to the table. We operate

as a hybrid workplace to ensure our Datadogs can create a work-life harmony

that best fits them.

What You'll Do:

Partner with the sales team to ensure smooth transition and onboarding

experience

Proactively build relationships with customers to create mutual trust

Successfully carry-out the full-sales cycle for any growth opportunities in

existing customer accounts

Act as advisor to customers to ensure they're leveraging the Datadog

solution effectively

Monitor and identify usage trends to uncover renewal risks and promote greater

adoption rates

Collaborate cross-functionally across internal Datadog teams (Support,

Product, Finance, and Legal)

Who You Are:

A strong communicator with excellent attention to detail

Motivated by building long-term and long-lasting relationships

Driven by the opportunity to make a visible impact with your work

Customer-minded, always aiming to provide the most value possible

Excited by working in an ever-evolving and fluid solution focused environment

Experienced in negotiating contract terms and overcoming pricing objections

without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life. We understand not everyone will

meet all the above qualifications on day one. That's okay. If you're

passionate about technology and want to grow your experience, we encourage

you to apply.

Benefits and Growth:

Best-in-breed onboarding

Sales training in MEDDIC and Command of the Message

An inclusive company culture, opportunity to join our Community Guilds

Intra-departmental mentor and buddy program for in-house networking

Continuous professional development, product training, and career pathing

New hire stock equity (RSU) and employee stock purchase plan (ESPP)

Generous global benefits

Benefits and Growth listed above may vary based on the country of your

employment and the nature of your employment with Datadog.

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