Call Center Customer Service Agent

Job DescriptionSonar Spark is seeking a dedicated Call Center Customer Service Agent to join our team in Denver. In this role, you will be the first point of contact for our clients, helping resolve inquiries, providing accurate information, and ensuring customer satisfaction. If you are an excellent communicator with a passion for helping others, we want to hear from you.ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a professional mannerProvide accurate information about products, services, and company policiesResolve customer issues efficiently and escalate when necessaryMaintain detailed records of customer interactions and transactionsMeet performance metrics, including call quality and response timeCollaborate with team members and supervisors to improve service processesStay informed on product updates, procedures, and company communications