Vacancy caducado!
JOB SCOPE
- Using Netscout tools, design and develop reports for, IP network traffic and traversing services.
- Work with internal customers to troubleshoot and resolve complex interworking problems, data feed issues and user reported product issues.
- Identify and execute strategic customer focused operational projects by coordinating changes to the configuration, SW/HW upgrades and any Netscout product related matters.
- Provide documented in-depth technical solutions and training for customer and other engineers as required
- Must have in-depth knowledge with of Netscout products, network management, and customer support in the field.
- Demonstrated ability to identify and resolve complex network problems.
- Python scripting experience preferred.
- Good understanding of networking concepts (CCNA/CCNP certification a plus).
- Linux certification a plus.
- Good understanding of virtual environments (VMWare, etc)
- Effective communication skills with ability to clearly explain ideas and influence decisions
- Skilled at technical documentation of SOPs/MOPs, walk thru guides, graphs/charts, Powerpoints, Lucid/Visio drawings
- Familiarity with DCIM products, ie. Nlyte, for inventory control/forecasting
- Adept with PCAP analysis ie. Wireshark, Extrahop, Netscout, ability to view sessions, transactions, diagnose issues
- Understands principles of Change Management and risk mitigation to Production environments
- Responsibilities include triage network/service outages, troubleshooting, root cause analysis
- Analyze release notes for upcoming code releases and report any issues found with the logic and/or MOPs.
- Manage and execute development enhancements for Netscout reporting
- Work with SQL developers to improve current reporting and find potential for new reports.
- Have Python scripting experience to provide requirements and develop solutions for feature requests/customization
- Collaborate with many groups, including IT, Advanced Engineering, Core Backbone Operations, Datacenter & Cloud Operations and Business Analysts.
- Perform other duties as requested by manager.
- Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.
- Minimum six (6) years of network/systems engineering work experience.
- Minimum two (2) years of experience in the ISP or Telcom industry.
- Minimum of two (2) years of experience with PCAP analysis.
- Must have in-depth knowledge of Netscout products, network management, and customer support in the field.
- Demonstrated ability to identify and resolve complex network problems.
- Python scripting experience preferred.
- Good understanding of networking concepts (CCNA/CCNP certification a plus).
- Linux certification a plus.
- Good understanding of virtual environments (VMWare, etc)