Duties:
- Schedule customer appointments using our electronic scheduling system
- Coordinate and manage the daily schedule of our technicians
- Communicate with customers to confirm appointments and provide necessary instructions
-Coordinate with technicians to make sure they have the proper supplies and equipment to complete the job
- Maintain accurate customer records and update information as needed
- Collaborate with office and field staff to ensure jobs are scheduled on time and proper rotations are maintained
- Handle incoming calls and inquiries from customers, providing exceptional customer service
- Follow NFPA guidelines to ensure services are being performed according to code
- Assist with administrative tasks as needed
Requirements:
- Previous experience in an Administrative role
- Computer and word processing literacy
- Proficient in using phone systems and scheduling software
- Excellent communication skills, both verbal and written
- Strong organizational abilities with attention to detail
- Ability to multitask and prioritize tasks effectively
At our company, we offer competitive pay rates, opportunities for professional growth, and a supportive work environment. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.