Gleam Car Wash is seeking an experienced Manager to work at both of its two existing locations. The Denver wash is a well-established flex; the Aurora wash is a new express exterior that includes detail services by appointment. Candidates must have at least two years of industry experience, preferably at a flex car wash. Essential managerial and day-to-day tasks are outlined below though additional tasks may be assigned as needed. When not completing managerial tasks, the Gleam Manager must participate in day-to-day operations alongside team members to maintain the current collegial environment amongst staff of all levels.
Scheduled hours: 40 hours a week and occasionally additional hours as needed to complete the assigned duties and cover when other team members are absent. As of the date of this document, the wash locations are open from 7:30 am – 7:30 pm though hours may change. Opening and closing duties can start as early as 5:00 am and go as late as midnight, depending on needs.
Workplace: This position must work at both sites in the Denver Metro Area. Generally, this position stays at one site for the duration of each work day.
Status: Non-exempt; eligible for overtime (negotiable)
Compensation commensurate with experience, $25-$28/hour
Other benefits (subject to change): Health care, 401K starting after one full year of employment.
Reports to: Multi-site Supervisor/Owner
Duties/Responsibilities:
Staffing:
Organize and oversee the schedule and work of staff.
Plan and organize daily activities related to operations including determining labor needs to meet production goals.
Adhere to and improve the safety culture of the site. Accountable for the safety of the employees.
Train all staff (cross training is mandatory) on basic operations, including sales, safely loading cars, tunnel maintenance, site cleanliness, and respectful customer interaction.
Customer Service
Work directly with the customer to resolve complaints, and incident reports, and maintain overall customer satisfaction to the extent possible.
Fill out all damage claims properly, take pictures, and report; train and oversee staff to do the same.
Maintenance
Oversee as well as personally maintain the cleanliness, safety, upkeep and when feasible, the repair of all aspects of the physical plant, including the tunnel & water reclaim equipment, the tunnel itself. Assist in the maintenance of all detail equipment.
Assist Multi-Site Supervisor, Owner, and any consultants hired
Required Skills/Abilities:
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
Excellent customer interaction experience and capacity.
Proficient in Microsoft Office Suite or similar software.
Ability to work with a broad range of people in a service-based industry.
Demonstrated managerial and supervisory skills.
Willingness to learn
Conversational fluency in English.
Preferred Skills/Abilities:
Conversational fluency in Spanish.
Required Education and Experience:
Two years+ of industry experience, flex preferred
Experience and aptitude in cleaning and repairing aspects of the car wash and reclaiming equipment.
Physical Requirements
Prolonged periods of standing indoors and outdoors.
Must be able to lift or move up to 50 lbs regularly.
Must be able to travel to and between two carwash sites.
Gleam Car Wash is an equal-opportunity employer.