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Guest Room Attendant SCP Colorado Springs - Full Time
Soul Community Planet (SCP) was born out of a vision to make the world a better place by serving those who value personal wellness (Soul), social good (Community), and the
environment (Planet). SCP provides hand-crafted venues comprising hotels, coworking,
restaurant,s and fitness. For those who believe in the power of healthy living, kindness toward
others, and compassion for the planet, welcome to SCP.
The SCP brand and culture are founded on the core values of Soul Community Planet. Healthy,
kind, and green. With a growth mindset and a kindness focus, the new team member/ candidate
will exemplify and practice the SCP culture alongside the SCP community.
For more on Soul Community Planet, visit www.soulcommunityplanet.com and to learn about our
properties visit www.scphotel.com.
The Role:
The Guest Room Attendant is the unsung hero of the guest experience, however, we will always sing your praises! Specializing in immediate gratification, the WOW-factor, attention-to-every-little-detail, and the creation and re-creation of ambiance and brilliance, this team member is one of our most important contributors to the guest experience. The Guest Room Attendant is rarely alone in their pursuit-of-cleanliness. They contribute to guest services and hotel success through teamwork.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
Follow Hotel policies with lost and found items.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Ensure guest over-the-moon satisfaction by providing a sparkling-clean, obsessively-organized guest room by:
Making beds.
Dusting.
Vacuuming.
Cleaning and sanitizing bathrooms.
Removing trash, door hangers, and laundry bags.
Organizing promotional materials.
Perform turndown service or other actions to prepare the room for imminent guest arrival (turning on lights and heat in cold weather, etc).
Clean extra rooms above daily quota upon request.
Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities.
Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages.
Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
Appropriately notifying a Supervisor or Engineer of maintenance issues.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Other duties as assigned.