Vacancy caducado!
$14 to $15 per hour, start ASAP! Apply online SCPHOTEL.COM/careers
Front Desk Agent
Soul Community Planet (SCP) was born out of a vision to make the world a better place by serving those who value personal wellness (Soul), social good (Community) and the environment (Planet). SCP provides hand-crafted venues comprising hotels, coworking, restaurants and fitness. For those who believe in the power of healthy living, kindness toward others and compassion for the planet, welcome to SCP.
The SCP brand and culture are founded on the core values of Soul Community Planet. Kind, healthy, and green. With a growth mindset and a kindness focus, the new team member/ candidate will exemplify and practice the SCP culture alongside the SCP community.
For more on Soul Community Planet visit www.soulcommunityplanet.com and to learn about our properties visit www.scphotel.com and www.salishan.com.
Summary
The Front Desk Agent is often the guests’ first contact, first impression, hospitality extraordinaire, a thoughtful listener, a delightful charmer, and the center of walk-in guests’ attention. The Front Desk Agent has all the needed answers to all the important questions, is responsible for initial guest-satisfaction (and more!), and goes above and beyond for each and every guest and member.
The Front Desk Agent shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.
You…
Habitually express appreciation and show grace, kindness, and empathy. You are always there to offer help and give concentrated attention. You provide exceptional service because you’re awesome(!). You have an uncanny way of reading minds; anticipating guest needs, responding to, and acknowledging all guests as they call or arrive. You are a born-firefighter and resolve guest issues with ease. You have exceptional communication skills and the desire to use them for good. You are able to work in a fast-paced environment with a sense of urgency and empathy. You have the desire to work and have fun with other team members and guests.
The Job
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
Follow hotel policies with lost and found items.
Adhere to hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
Ensure security of guest room access.
Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel.
Respond to guest inquiries and requests to resolve issues via phone in a timely, friendly, and efficient manner.
Assist in booking room reservations, answering Hotel phone calls, and notifying guests of messages.
Monitor guest mail and ensure that it is processed according to procedures.
Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures.
Ensure that current information on rates, packages, and promotions is available at the Front Desk.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor and ensure that express check-outs are processed through the system.
Maintain complete knowledge at all times of:
All Hotel features/services, hours of operation.
All room types, numbers, layout, decor, appointments, and location.
All room rates, special packages, and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in-house group activities, locations, and times.
All Hotel and departmental policies and procedures.
Maintain confidentiality, security, and integrity of organizational data.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Access all functions of computer/software systems.
Other duties as assigned.
Job Requirements
Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Professional in appearance and demeanor.
Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
Must have general computer skills including Microsoft Office and Google Suite.
Must have the ability to deal effectively and interact well with guests, vendors, and team members.
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
State Alcohol Serving Certificate.
Ability to calculate figures and amounts using basic math.
Education and Experience
High school diploma or equivalent.
Previous customer service experience required.
Previous Front Desk experience preferred.
Must have State Alcohol Server Certification.
Working Conditions
Must be able to stand and move freely about the property for the majority of the shift.
Must be able to occasionally lift, carry, push & pull up to 50 lbs.
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
Noise level is usually moderate.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this team member. They will be required to follow other instructions and perform other work-related duties requested by their supervisor.
Vacancy caducado!