The Recovery Specialist is Responsible to collect charged off consumer loans, Credit Cards, and negative share accounts to minimize Ent's exposure to risk, loss and ensure maximum return to its members by following collection policies and procedures as well as adhering to State and Federal Laws. When collecting on Charged off Accounts this role will be assisting with making timely collection calls per performance standards in a professional and non-aggressive (fair, yet firm) manner to minimize loss to our membership while encouraging Ent to be made whole while exploring pre-determined ways to help our members through acceptable payment arrangements.
Essential FunctionsWhile staying in ready working the Charged Off collection queues the role will utilize various resources to collect on Charged Off all account types such as negotiating payment arrangements, Settlements and payment options (i. e. automatic transfers / bill pay / payment by phone etc. ). Make outbound phone calls Receive and respond to Inbound phone calls and Teams Chats Receive and respond to emails and tasksResponding and handling Collection Agency Disputes/legal Requests Notifying the Collection Agency of any new Bankruptcies.Review and prep accounts for internal legal actionDocumenting and processing any Charge off Checksreceive, prepare, and Respond to Consumer Credit Counseling RequestsBank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.