Resident Services Coordinator - Bilingual

The Resident Services Coordinator plays a key role in fostering a positive, engaged and connected community environment. This position focuses on delivering exceptional customer service to residents, managing resident relations, coordinating activities and events, overseeing online reputation management, and supporting the leasing and office teams as needed. The ideal candidate will be bilingual, highly organized, and thrive in a fast-paced, people-focused environment. Key Responsibilities:Resident Relations & Customer SatisfactionServe as the primary point of contact for residents regarding maintenance work orders, concerns, parking/pool passes, requests and other feedback.Maintain a high standard of responsiveness, professionalism, and empathy in all resident interactions.Proactively address resident concerns to ensure satisfaction and retention.Resident Activities & EngagementPlan, organize, and host resident events and activities to promote community engagement.Coordinate logistics and vendors for events. Assist in budget creation for events.Attend evening or weekend events as required.Customer Service & Office SupportProvide exceptional customer service both in person and via phone/email/online.Assist with leasing responsibilities as needed, including tours, application processing, and move-in coordination.Support office operations, including answering phones, greeting visitors, leasing homes and processing service requests.Reputation ManagementManage the community’s online reputation, including responding to reviews on platforms such as Reputation.com.Track feedback trends and provide recommendations to improve resident satisfaction.Move-In & Move-Out SupportAssist with move-ins as needed, ensuring a smooth and welcoming experience for new residents.Follow up on Notice to Vacate forms to ensure proper documentation and gather feedback. Resident Satisfaction MonitoringConduct periodic satisfaction surveys and analyze results.Work with the Community Manager to develop action plans to improve scores and resident experience.