Job Description:Job Profile Summary
A Patient Access Registration Specialist I is responsible for providing
excellent customer service and facilitating the registration and scheduling
process for patients and visitors at Intermountain Health. The caregiver
ensures that accurate and complete information is collected and entered into
the system, verifies insurance and eligibility, collects co-pays and
balances, and follows up on pending issues. The caregiver also adheres to
Intermountain Health's policies and procedures, as well as federal and
state regulations regarding patient privacy and confidentiality.This is a PRN " As needed" position Shifts/Hours will varyEssential Functions
Greet and assist patients and visitors in a courteous and professional manner.
Obtain and verify patient demographic, financial, and insurance information.
Register and schedule patients for appointments, tests, and procedures.
Collect and process co-pays, deductibles, and balances due at the time of
service.
Provide patients with information on financial assistance, payment plans,
and charity care.
Explain and obtain signatures on consent forms, policies, and disclosures.
Provide patients with directions, maps, and parking information.
Coordinate with clinical and administrative staff to ensure smooth patient
flow and quality care.
Document and update patient records in the electronic health system.
Follow up on pending issues, such as prior authorizations, referrals,
and pre-certifications.Skills
Interpersonal Skills
Customer Service
Insurance Verification
Computer Literacy
Payment Processing
Medical Billing
Problem SolvingQualifications
High School diploma or equivalent is preferred.
Demonstrated proficiency in computer skills including Microsoft Office,
internet and email required.
Experience with Epic preferred.
Customer service experience, preferably in a healthcare setting, is required.
Demonstrated ability to work in a fast-paced environmentPhysical Requirements
Ongoing need for caregiver to see and read information, labels,
monitors, identify equipment and supplies, and be able to assess customer
needs
Frequent interactions with customers that require caregiver to communicate as
well as understand spoken information, alarms, needs, and issues quickly
and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate
equipment with precision and accuracy. This includes frequent computer,
phone, and cable set-up and use.
Expected to lift and utilize full range of movement to transport, pull,
and push equipment. Will also work on hands and knees and bend to set-up,
troubleshoot, lift, and carry supplies and equipment. Typically includes
items of varying weights, up to and including heavy items.
For roles requiring driving: Expected to drive a vehicle which requires
sitting, seeing and reading signs, traffic signals, and other vehiclesPhysical Requirements:Interact with others by effectively communicating,
both orally and in writing.- and -Operate computers and other office equipment
requiring the ability to move fingers and hands.- and -See and read computer
monitors and documents.- and -Remain sitting or standing for long periods of
time to perform work on a computer, telephone, or other equipment.- and
-May require lifting and transporting objects and office supplies,
bending, kneeling and reaching.Anticipated job posting close date:09/08/2024Location:Platte Valley HospitalWork City:BrightonWork State:ColoradoScheduled Weekly Hours:0The hourly range for this position is listed below. Actual hourly rate
dependent upon experience.$18.29 - $25.29We care about your well-being - mind, body, and spirit - which is why we
provide our caregivers a generous benefits package that covers a wide range of
programs to foster a sustainable culture of wellness that encompasses living
healthy, happy, secure, connected, and en aged.Learn more about our comprehensive benefits packages for our Idaho,
Nevada, and Utah based caregivers, and for our Colorado, Montana, and
Kansas based caregivers; and our commitment todiversity, equity, and
inclusion.Intermountain Health is an equal opportunity employer. Qualified applicants
will receive consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status.Our facilities do not discriminate against any person on the basis of race,
color, national origin, disability, or age in admission or access to,