Job Details

ID #1546932
Estado Colorado
Ciudad Boulder
Full-time
Salario USD TBD TBD
Fuente Colorado
Showed 2019-01-09
Fecha 2018-12-20
Fecha tope 2019-02-18
Categoría Apoyo técnico
Crear un currículum vítae

Technical Customer Service Manager (Boulder)

Colorado, Boulder 00000 Boulder USA

Vacancy caducado!

An audio engineering company is hiring a Technical Customer Service Manager. Must have excellent IT skills and a basic understanding of electronics. While representing the needs of customers, this position works closely with engineering. This job includes phone, email etiquette, triage, RMA processing, service, and analytical reporting.

Basic understanding of network typologies

Ability to debug basic home network issues

Ability to understand highly technical questions

Service customers worldwide via phone and email with product problems and return issues

Keep in constant communication with the engineering department on product-related failures

Identify key areas, trends, and track product problems, failures, and returns

Maintain a customer-reported bug list, and coordinate it with the engineering bug list

Knowledge of the audio industry and products, preferable

The highest level of listening skills, understanding, and patience with customers

An excellent understanding of electronics and audio equipment

Extensive communication skills both verbal and written

Handle, prioritize, and complete heavy workloads

Strong organizational skills

Please reply with your resume and a cover letter. Thanks!

Vacancy caducado!

Suscribir Reportar trabajo