Summary 
The Bell Person assists arriving and departing guests with their luggage.  Provide information and services to guests and patrons.Job Posting Deadline 
Applications for this position will be accepted until January 15, 2025 Essential Job Functions
    Escort arriving guests to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency
    Give summary of hotel information to guest
    Ensure guest room is in order and describe location of television remote, air conditioning control, guest services directory, safety procedures, etc. to guests checking in
    Handle luggage for tour or group check-ins in accordance with established procedures
    Follow baggage tagging procedures and ski storage procedures
    Transport in-house guest skis to Ski Concierge and at end of the day 
    Assist the Concierge and Ski Concierge on duty as required by answering the phone and taking messages
    Assist with valet parking, door and driving functions as needed
    Know about all daily functions, locations, and times for appropriate guest direction
    Perform tasks as required by the Concierge on duty to provide maximum guest service
    Describe all hotel services and hours of operation; provide safety information and other information as needed
    Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
    Assist departing guest with their luggage from guest rooms and checking it into storage, or bringing it to the entrance and assisting doorperson in loading it into the automobile
    Maintain a high standard of cleanliness in the Living Room, Lobby and Bell storeroom
    Polish the brass bell carts daily
    Report any deficiencies or guest dissatisfaction at once to the Front Desk and Guest Services Manager
    Display a high level of friendly and courteous service at all times, as well as a cooperative attitude with all hotel employees
    Make manager aware of guest’s comments or complaints
    Report to work in a neatly groomed and acceptable manner as outlined in the Employee Resource Guide
    Report to work on time
    Comply with all policies of the Rooms Division, The Little Nell, and Aspen Skiing Company
    Be familiar with hotel fire and safety procedures 
    Assist in emergency and security procedures as directed by management
    Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand