Director Of Operations

Software Guidance & Assistance, Inc., (SGA), is searching for a

• Develops the financial and operational plans for the Distribution Center teams, including the expense plans and targets per department and overall Distribution Center and operational performance improvement plans per department.
• Drives daily performance accountability across all areas while reinforcing a team-oriented, customer-focused approach.
• Owns standardization and leads disciplined process for identifying, testing, and verifying improvement opportunities.
• Responsible for the review and approval of department and overall staffing plans.
• Responsible for talent development, providing direction for and leading performance management and development amongst management teams.
• Supervises associate relations functions within Distribution Center including hiring, terminating, performance management, development and training of company associates.
• Establishes and maintains positive work environment creating engagement with Distribution Center associates.
• Coaches and mentors Lead Team members as well as other Distribution Center associates.
• Monitors performance and productivity measures for the purpose of maximizing earnings and expense in the facility.
• Reviews and monitors standard operating procedures; makes observations and recommends improvements to promote efficiency in Distribution Center earnings, accuracy, improved service and lower costs.
• Supports compliance with all appropriate policies, procedures, safety rules, and government regulations; maintains and coordinates all areas of security within the Distribution Center.
• Performs related duties as assigned

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education.
• Normally requires a minimum of four (4) years directly related and progressively responsible experience, including at least two (2) years' experience at a managerial level.
• Very strong operational knowledge with solid business acumen
• Working knowledge of automated warehouse operating systems preferred
• Working knowledge of company warehouse operations preferred
• Ability to communicate effectively both orally and in writing
• Effective coach / teacher of operational practices and team leadership
• Good analytical and mathematical skills
• Effective interpersonal and leadership skills, with ability to create positive work environment
• Strong organizational skills; attention to detail
• Ability to meet deadlines and consistently deliver solid results
• Good decision-making skills
• Good presentation skills
• Excellent problem-solving skills: ability to manage and resolve issues effectively and efficiently
• Knowledge of computers to operate effectively with Outlook, PowerPoint, Word and Excel