Job description
This is an in-person position located in Ventura, CA.
Are you looking to further your I.T. career? We have several job openings in our Ventura location.
About the Job:
The computer and network technician is responsible for all service and support needs for our customers. This includes performing remote support repairs, fixing/building computers in-store, going onsite to homes and businesses to troubleshoot advanced issues, as well as designing networks and installing wiring and network equipment.
They will diagnose and repair software, hardware, recommend upgrades, and speak directly with clients. This relates to all technology including: workstations, servers, printers, networks, and vendor specific hardware and software. This position will be on-site, remote work, and in-store labor depending on project.
We're looking for a talented, self starting and motivated individual to support ours and our customer infrastructures. To become our customers trusted advisors for all things IT.
Essential Duties and Responsibilities
Provide end-user support and provisioning, installation, configuration, and maintenance of systems hardware and application software
Design and install cabling, network devices such as routers, switches, point-to-point systems, wireless access points
Advanced technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Planning projects from design phase through installation
Communication with customers to keep them informed of progress, notifying them of changes, planning solutions and future upgrades
Document client system information, internal processes and procedures
Using various hand/power tools
Utilize internal tools to communicate internally, share documents, create estimates, and invoices
Skills, knowledge and abilities:
Ability to embrace challenge and new situations, learning and using new technologies in different business environments on the fly.
Ability to troubleshoot unfamiliar technology
Strong written and verbal communication skills for communicating in an easy to understand language to customers, as well as technical writing skills for project and procedure documentation
Possesses an in-depth understanding of Windows and OSX, with knowledge of active directory and server operating systems.
Advanced understanding of WAN and LAN connectivity, routers, firewalls, and security.
Experience with Exchange, o365 administration, Mikrotik and Sonicwall routers and switches, Ubiquiti products, managed backup and security solutions huge plus
Familiarity with terminating, testing, and troubleshooting of Cat 5e/6 cabling, coax, Cat3 cabling
Ability to work on ladders or high areas
Ability to work in a fast-paces environment and have fun doing it
Fluent in spoken and written English
Benefits:
401(k) matching
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Tuition reimbursement
Vision insurance
Dental insurance
Supplemental bonus and spiff program
Employee Wellness Program
Certificates and Licenses: California Driver’s License
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Sufficient physical ability to work in an office setting; sit, stand, walk, reach, twist, turn, kneel, bend, squat, and/or stoop for prolonged periods of time; perform duties requiring grasping, repetitive hand movement, and fine coordination; and operate office equipment. See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate office equipment. Hear in the normal audio range with or without correction. Lifts up to 25lbs frequently. Occasionally lifting up to 50lbs.
2 years IT Support experience ABSOLUTELY REQUIRED
Base pay begins at $20-$30 based on experience
Please respond with the email subject stating what kind of animal you would be.
Job Type: Full-time
Salary: $20.00 - $30.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Experience level:
2 years
Schedule:
8 hour shift
Monday to Friday
Education:
Associate (Preferred)
Experience:
Computer networking: 2 years (Required)
Computer hardware: 2 years (Required)
Computer software: 2 years (Required)
IT support: 2 years (Required)
Work Location: In person