The Desktop Support Technician will be responsible for effective provisioning, installation/configuration, operation, and maintenance of end user desktop hardware and software and related infrastructure.
Monday-Friday 8:00am-4:30pm
$20.00-$25.00/hour + Benefits
Responsibilities:
Adding, removing, or updating user account information, resetting passwords.
Answering technical queries and assisting users.
Acts as the primary contact for our support desk via phone and ticketing system.
Responsibility for documenting the configuration of desktop systems.
Troubleshooting/escalating any reported problems to senior staff in a timely manner.
Assists in ensuring the deployment of appropriate security patches, hot fixes, and software updates to desktop and laptop computers.
Installing, imaging, and configuring new hardware and software.
Deploying Dell hardware, docking stations, monitors, Laptops etc.
Participates in the development of policies, procedures, and resources that standardize the department.
Follows both industry and internal best practices.
Enforces IT standards and educates employees about compliance issues.
Commits to continuous improvement and learning of products and technologies.
Other duties as assigned.
Requirements:
2+ years of experience troubleshooting desktop systems issues, escalating issues, and determine solutions
Experience with Windows 10/11 and the Active Directory Domain structure, VOIP, MS 365, Sharepoint
If you meet the above criteria and are interested in joining our team, please reply with your resume and the best way to contact you. We look forward to speaking with you.