Contact Specialist – Hybrid Remote
Pay Rate: $18.00/hour + $0.50/hr Bilingual (opportunity for pay increase once probationary period ends)
Schedule: Minimum 40 hours per week, rotating days including weekends
Available Shifts: 11:30am-8:00pm, 12:00pm-8:30pm or 12:30pm-9:00pm
Position Overview:
Provide professional information and referral services through call center operations. This hybrid remote position requires one day per month on-site in Ventura County.
Key Responsibilities:
Deliver high quality information and assistance services to contacts from multiple counties
Document all contacts in appropriate databases
Conduct resource searches using multiple programs and databases
Provide follow up and advocacy for contacts
Maintain accurate community resource information
Attend required training sessions
Extended hours may be required during disaster response situations
Skills Required:
Strong computer and telephone communication skills
Excellent customer service abilities
Ability to work independently and follow guidelines
Familiarity with social services systems a plus
Bilingual in Spanish a plus