Established Automotive Repair Business Seeking Experienced and Effective Service Writer
Key Responsibilities:
Deliver superior customer service as the first point of contact for service customers
Provide thorough and accurate diagnostics and documentation of customer concerns
Create and manage repair orders, clearly communicating vehicle needs to technicians
Explain vehicle diagnoses and maintenance recommendations to customers
Advise and sell necessary repairs and services
Provide timely updates to customers throughout the repair process
Follow up on service appointments and maintain ongoing customer relationships
Coordinate professionally with customers, vendors, and technicians
Assist in scheduling and confirming customer appointments
Maintain a professional appearance, positive attitude, and high-energy work ethic
Efficiently multitask in a fast-paced environment
Requirements:
Minimum 3 years experience as a Service Advisor, Service Writer, or Lead Automotive Technician is required
Strong automotive knowledge and technical skills
Excellent communication and customer service skills
Proven ability to maintain 5 star customer satisfaction results
Energetic, career-minded, and able to thrive in a team environment
Excellent communication skills
Ability to utilize current diagnostic and testing equipment
High school diploma or equivalent
High energy
Positive attitude
Ability to work well in a process-driven environment
Experience with repair management software
Familiarity with computer and texting tools
Currently Hiring.
Respond with resume' showing relevant experience, LinkedIn profile, and any additional information you wish