Vacancy caducado!
Job: Technical Client Manager
Please contact and/or send updated resumes to Chloe Williams at if interested. Can't wait to chat over the details! Duration: 6 month contract Responsibilities- Lead cross functional teams that include Sales, Customer Success Managers, Technical Consultants, Customer Service, Product Management and Engineering to monitor customer issues and project status
- Represent the client's technical and functional needs, and influence LinkedIn product marketing to understand and address these requirements in their product road maps
- Coordinate and document service reviews (monthly, quarterly, etc.) with the client's technology and business representatives for respective account(s) and proposes quantifiable service improvement plans
- Manage client issues with respect to technical, product features and functionality
- Work closely with the Technical Consultants to have a good understanding of large complex integrations
- Coordinate efforts of corporate resources, setting priorities, tracking deliverables and resolving schedule and resource conflicts
- Conduct regular internal and customer-facing meetings and act as conduit for customer feedback and status updates
- Work closely with the product team to stay current on product features and platform changes
- 3+ years' of technical project management experience
- 5+ years' experience in a client facing role in technology/SaaS industry
- Bachelor's Degree or equivalent experience
- Previous relevant experience within learning industry in technical adviser/consultant/Technical Account Manager capacity
- Strong interpersonal, negotiation and leadership skills with experience in driving conversations and relationships with key stakeholders, influencers and decision makers
- Robust and proven written and verbal communication and presentation skills to clearly convey client goals, challenges, and needs to internal stakeholders
- Experience with direct customer interaction, coordinating and resolving issues, recognizing and appropriately responding to customer objections
- Ability to develop and implement an effective strategy to help customers overcome their challenges and maximize the benefits to LinkedIn
- Adequate technical knowledge and ability to identify the question behind the question when a client raises an issue or need
- Experience managing large and complex technical implementations, working and influencing internal and external resources to achieve goals on time
- Working knowledge of LMS/LXP applications, AICC and SCORM standards, and integration projects
Vacancy caducado!