Computing Support Analyst 1School of Medicine, Stanford, California, United StatesNewInformation Technology ServicesPost Date 3 hours agoRequisition # 103162Stanford University is seeking a Computing Support Analyst 1 to be under direct supervision, provide technical support to end-users for computer hardware, software, and network related problems.Duties include:
Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible
Resolve basic end-user problems, escalate as appropriate.
Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals.
Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.
Update daily status reports and shift handover reports if applicable.
Apply security best practices.
Gather and record asset inventory and software license information.
Ensure users are assigned appropriate resources.
- Other duties may also be assignedDESIRED QUALIFICATIONS:Bachelor’s Degree in IT, Experience in Application DevelopmentEDUCATION & EXPERIENCE (REQUIRED):Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):· Strong communication and interpersonal skills.· Ability to provide excellent client service.· Ability to apply diagnostic techniques for problem troubleshooting.· Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.CERTIFICATIONS & LICENSES:NonePHYSICAL REQUIREMENTS:· Constantly perform desk-based computer tasks.· Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.· Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.· Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully. - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.WORKING CONDITIONS:May require extended hours and weekends, on-call rotationThe expected pay range for this position is $42.23 to $48.70. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at [email protected] is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.Additional Information
Schedule: Part-time
Job Code: 4730
Employee Status: Fixed-Term
Grade: G
Requisition ID: 103162
Work Arrangement : On Site