Vacancy caducado!
As a member of Sports Warehouse IT Services team, setup and maintain computers and supporting systems, as well as facilitating end-user support of those systems. This includes hardware and software configuration, installation, and maintenance as well as receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools and will require both hands-on, face-to-face desktop support as well as remote help-desking.
Duties & Responsibilities
Operational Support
· Field help requests from end users in a courteous manner.
· Document all pertinent end user identification information, including name, department, contact information,
and nature of problem or issue.
· Build rapport and elicit problem details from help desk coworkers.
· Prioritize and schedule support requests.
· Escalate problems (when required) to the appropriately experienced technician. Document the help desk request
problem-solving process.
· Apply diagnostic utilities to aid in troubleshooting.
· Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to
aid in problem resolution.
· Identify and learn appropriate software and hardware used and supported by the organization.
· Perform hands-on fixes at the desktop, including installing and upgrading software, implementing file backups,
and configuring systems and applications.
· Test fixes to ensure problem has been adequately resolved.
· Perform post-resolution follow-ups to help requests.
· Assist in developing help sheets and knowledge base articles for end users.
· Perform related duties consistent with the scope and intent of the position.
· Be cognizant of the IT landscape around you and move proactively in support of it.
Hardware and Software Implementation Support
· Setup and configure workstations and software, installation of network infrastructure, hardware/software upgrades/changes, field technical support requests, data recovery through utility software, diagnosing failures, troubleshooting hardware/software problems, work with third party service providers as necessary.
Routine Maintenance
· Maintain computer systems, including troubleshooting using diagnostic software/utilities, tidy service desks and service areas.
· Destroy retired data media and e-waste obsolete components.
Assist in Employee Training
·Assist in onboarding employees with introductory training on hardware and software and provide additional training when software and hardware is upgraded, updated, added, or otherwise changed.
Desired Skills
· MacOS certification.
· Experience in Windows and/or Linux operating systems.
· Working knowledge of wired and wireless TCP/IP networking protocols.
· Data cabling termination and installation experience.
Benefits & Perks
Full Time Employees:
· Medical, dental and vision benefits
· Paid vacation time
· Life Insurance
All Employees:
· Merchandise discounts with all Sports Warehouse companies
· Access to on-site fitness facility
· Paid sick time
· 401(k) and profit-sharing programs
· Opportunities for growth
· Employee appreciation events
Use this link to apply and to get more information about the position: https://recruiting.paylocity.com/recruiting/jobs/Details/637413/Sports-Warehouse-Inc/Sports-Warehouse-California-Technical-Support-Specialist
Vacancy caducado!