Job Details

ID #17232296
Estado California
Ciudad San luis obispo
Tipo de trabajo Full-time
Salario USD 20.00/hr 20.00/hr
Fuente California
Showed 2021-07-24
Fecha 2021-07-23
Fecha tope 2021-09-21
Categoría Apoyo técnico
Crear un currículum vítae

IT Support Technician

California, San luis obispo 00000 San luis obispo USA

Vacancy caducado!

We are looking for an energetic, positive individual to work as an IT Support Technician at our company headquarters in San Luis Obispo.

The IT Support Technician functions as a contributing member of the IT Support team to provide technical support to end users across the enterprise. The IT Support Technician serves as the primary contact for all incoming calls and email requests for technical support. Areas of technical assistance and support include but are not limited to; computer systems, monitoring networks, replacing hardware, upgrading software, and generally improving the overall quality of the daily technical operations of the enterprise.

This is a regular full-time position.

Benefits:

We believe in the importance of investing in our employees so every member of our Star Cast can succeed to their potential. We provide our eligible Star Cast members traditional benefit packages, discounts, and additional perks. Eligibility varies with employment level, location, and may be subject to additional terms and conditions.

If you become part of our Star Cast, here are possible benefits for which you will be eligible:

Paid time off - 8 paid Holidays, Vacation, Sick, and Closure Hours

Optional group Medical, Dental, and Vision coverage

Optional Flexible Spending Account

Employee Assistance Program

100% employer-paid Disability and Life insurance policies

Employees who meet specific criteria may also be eligible for a 401(k)

Company-wide discounts on many services and products including Lindamood-Bell® Instruction, Apple products, cell phones, and auto rental deals

Essential Functions and Duties:

Receive incoming technical support requests via phone, email, and in person

Create a ticket for each request in Zendesk, ensures information is accurate, prioritizes and assign to the appropriate team queue as needed

Assist customers in resolving basic technical problems using internal documented methods

Log and track all efforts related to solving an issue

Resolve issues or escalates complex technical problems through a defined process

Responsible for imaging workstations for users, installing required software, and complete data migrations as needed

Provide excellent customer service to internal clients across multiple office locations

Communicate effectively with management, team leaders, and other team members within the department

Troubleshoot printers, network equipment, and staff computer hardware

Other duties as assigned

Requirements:

High School diploma, or equivalent required

1+ year experience providing Service Desk or Customer Service support in a business-

critical or technical environment required.

Previous experience in Zendesk a plus

Ability to exercise good judgement of priorities based on customer impact

Adaptable to new technologies and processes

Customer Service, ITIL, or Desktop Administration certifications preferred.

Basic knowledge of Mac, Chrome, Windows Operating Systems

An affinity for providing exceptional customer service

Familiarity with Office 365

Excellent communication (both oral and written), documentation, and interpersonal skills

Must be able to lift 75 lbs.

Possess a valid driver’s license

Have the ability for occasional travel, which may include international travel

Must successfully pass background check and tuberculosis (TB) clearance (depending on location)

Lindamood-Bell is an internationally recognized leader in the field of education. Our Learning Centers are located in the United States, Australia, Singapore, Hong Kong, and the United Kingdom. In addition to our learning centers, we provide professional development to educators around the world. Over the years we have partnered with institutions including the University of Washington, the University of Alabama at Birmingham, MIT, Wake Forest University, and Georgetown University, to allow for independent analysis of our instruction. Our work has been recognized by the U.S. Department of Education and has been reviewed in scientific journals such as Nature, Neuron, and NeuroImage. Reporting on our success has appeared in Newsweek, US News, and World Report, CNN, BBC and PBS, among others.

For more information, we invite you to visit our website at LindamoodBell.com.

To Apply:

Please apply directly at https://lindamoodbell-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=1797

Lindamood-Bell is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Lindamood-Bell Learning Processes follows applicable requirements regarding applicants with criminal histories.

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