Hospitality Account Manager

TITLE: Hospitality Account Manager

CLASSIFICATION: Salary

DEPARTMENT: Operations Management

REPORTS TO: Vice President

Compensation: $65,000+ (DOE)

Essential Duties and Responsibilities of the Account Manager:

· Communicate with clients to ensure that all of their needs are understood and addressed

· Collaborate with various internal departments to ensure that client requests are fulfilled

· Resolve all client complaints/concerns in a timely manner

· Provide 10 out of 10 service to our client and business partners

· Must work in a prompt and professional manner

· Hire and train team members

· Ensure all jobs are completed on time each day

· Schedule special project work for team members

· Create weekly schedules

· Must understand account budgets so as to manage daily timekeeping/budge reports

· Train all team members in safety programs

· Train all team members in inspection and quality control procedures

· Make sure all reports are done correctly, neatly, and in a detailed manner

· Follow all CSG safety procedures

· Follow up on any additional work required by the Vice President

· Work a minimum of 40 hours a week providing these services and basics of this job

· Be available at all times to your staff and clients should any concerns arise

· Be an Account Manager who has excellent leadership qualities and motivates others in an optimistic manner

Skills and qualifications of the Account Manager:

· Must have a minimum of 2+ years’ leadership experience in hospitality industry (both front and back of house)

· Must have excellent verbal and written communication skills

· Must have strong organizational skills and attention to detail

· Must attend all required supervisor/leadership meetings

· Must have experience with timekeeping/budgeting reports

· Must be available to work weekends and be flexible with their schedule

· Maintain a driving record that meets the minimum requirements of CSG Risk Management

· Must have knowledge of Cal-OSHA regulations

· Must have knowledge of standard methods, practices, tools and equipment of the janitorial cleaning industry

· Ability to follow instructions

· Must be able to pass and complete background check

· Willing to learn and use CSG’s internal applications such as Sales Force and Winteam

· Bilingual preferred

Physical Demands/Environmental Factors:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to operate and use janitorial tools, equipment, and cleaning chemicals

· Ability to handle heavy equipment and machinery and be able to stand for long periods of time

· Be able to work in internal/external environments

· Available to work weekends and/ or holidays as required

· Must be able to perform physical activities such as lifting, walking, stooping, handling and moving objects up to 25 lbs.

Benefits for the Account Manager:

Medical

Dental

Vision

Life

AD&D

Paid Personal Leave Days

Critical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by management to perform other nonessential assignments and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.