Hey there!
Are you tired of living half your life in a drab gray cubicle with a dirty keyboard and an old VoIP phone?
Wouldn't it be nice to work with a friendly, warm, supportive team, paying visits to some of the Bay Area's leading technology firms and small businesses, learning lots of tech you've never before managed to get your hands on? And when you're not going onsite, working from the comfort of your own, well-worn gaming chair within easy reach of a bowl of your favorite bulk snack mix?
Ignition, Inc. (www.ignitionit.com) is seeking an onsite tech support wizard, and we hope that person is you!
ABOUT IGNITION
We're a 26-year-old I.T. Managed Services Provider (MSP) based in San Francisco but with clients across the USA and internationally. We’re one of the oldest and largest Apple I.T. MSPs on the planet, and the largest MSP whose core clientele is the venture-backed startup ecosystem. Currently, our team is 23 people.
We serve businesses of between 6 and 600 people, with a particular focus on IT support, governance, and security for startups, work-from-home teams, cloud-based/virtual companies, and cross-platform (both Mac + PC) computer fleets.
But really, we're the anti-MSP: We're not stuffy. We're not stiff. There's no uniform. We do All The Pronouns. Our motto is 49% tech support, 51% human support. We hire people with deep emotional I.Q. instead of folks with lots of certifications that start with the letter M. We try not to use corporate acronyms unless they're laughably ridiculous. Be professional and you can be yourself.
Our customers feel the difference. They appreciate our honest integrity and they enjoy working with us, as you hopefully will, too.
Our employee turnover is practically zero. Folks enjoy working at Ignition.
ABOUT THIS JOB
We're seeking a Bay Area-based support guru to visit our clients at their offices and provide support for their Mac and PC users and networks. Onsite duties might be five days a week or maybe just one; the schedule fluctuates periodically with client demand.
Some of your onsite visits will be pre-scheduled, recurring on the same day of every week; others will be ad-hoc as needed. When there’s a choice of whether to assign you a remote project or an onsite visit, we will usually give you the onsite visit because that’s the core of your job responsibilities.
Our clients' office locations are all around the Bay Area: San Francisco, Silicon Valley, and some East Bay. You'll need to have a car so you can get where you need to go! Depending on your itinerary, much of your commute time and mileage may be paid.
When you're not needed onsite, you'll work from your home, supporting our help desk, project, and security teams with whatever's needed.
But, be forewarned: we do not have a formal training program. We’ll help you as much as we can, but you must nevertheless be a quick, self-directed learner, able to do your own research and devise your own curriculum and you'd better hurry because it's 6:00 PM on a Friday and you are late for your own wedding!
(Just kidding. If you were getting hitched, we'd cover for ya.)
THE IDEAL CANDIDATE
This position is ideal for an early/mid-career IT support professional with at least 3 years of work experience, preferably supporting diverse infrastructure at multiple firms. Bonus points if you have worked at an MSP. We're more interested in your demonstrated technical aptitude and your social skills than the number of years on your resume. (However, this is not a trainee or first-year-in-IT position.)
We do require demonstrable tech savvy and mighty, earth-shattering Google Fu. Our interview process will test your ability to find answers to questions about which you probably know nothing. It's less important that you get the answers 100% correct than that you demonstrate that you know how to find them with minimal guidance.
In addition to being a geek-minded hobbyist and tinkerer, you should be warm, friendly, and empathetic. Only 49% of our job is technical support: the remaining 51% is human support, helping our clients feel well-fed and productive with their technology. If people can hear the smile in your voice over the phone, they'll forgive you for not immediately knowing all the answers.
HUMAN REQUIREMENTS
- Be available to work full-time with a flexible schedule to accommodate driving times and fluctuating client demand.
- Be a naturally friendly person who's easy to work with.
- Demonstrate the ability to write clear, useful technical documentation, and clear, articulate correspondence.
- Have a quiet place in your home (or houseboat?) from which you can work, with stable, fast Internet. (We will provide you with a stipend to pay part of your home Internet bill.)
- Demonstrate organizational skills and ability to prioritize tasks.
COMPENSATION
Base salary is competitive and based upon your experience and skill set. We may consider more senior candidates at commensurately higher pay scales.
We also provide medical, dental, and vision insurance; a 401(k) retirement plan; holiday, sick, and vacation pay; stipends for your home internet and cell; incentive-based bonuses when applicable; food, folks, fun, and a rockin' good time except on Mondays. Sorry, we can't fix Mondays. Maybe the coming AI apocalypse will get rid of them entirely.
TO APPLY
Our application starts with a simple, 10-minute online assessment. Visit https://go.cultureindex.com/p/z8qC2AQywPQTUE2ssKgq to get started.
SEE YA SOON
Ignition is an equal opportunity employer supporting diverse workplaces full of people we like who have loved ones they hopefully like too. We look forward to considering all qualified applicants. Thanks for reading! May the Force be with you!