Sales and Technical Customer Service Representative
Job Description:
We’re looking for a highly motivated and results-driven Sales and Technical Customer Service Representative with excellent interpersonal skills to actively seek out and engage customer prospects to achieve targeted sale of the company’s products and services. The person we hire will be responsible for generating leads and meeting targeted sales goals. Duties will include converting sales leads into prospective client lists and making cold calls and virtual sales presentations to prospective customers, with a goal to achieving a targeted monthly number of successful product sale.
The Sales and Technical Customer Service Representative Position, will also work under close supervision, respond to routine inbound phone calls, emails, and electronic requests to assist as front-line support for product and/or service requests. This may include technical support, data entry, answering questions, handling complaints, troubleshooting problems, and providing information on behalf of the company. You should be able to demonstrate effective communication skills and have the empathy to be able to build rapport with clients. Ultimately, you should be able to achieve excellent customer service with the ability to continually meet or exceed sales quotas. You must be comfortable making dozens of cold calls per day, making virtual presentations of company products and services to prospective clients, and closing sales on a weekly/ monthly basis Excellent verbal and written communication skills, and the ability to empathize and build rapport with prospective customers are a must. Prioritizing, time management, and organizational skills are crucial to achieve your targeted sales.
Sales and Technical Customer Service Representative Day-to-Day Responsibilities:
- Meeting or exceeding agreed-upon sales targets and outcomes within schedule.
- Generating leads and converting them to prospective clients list.
- Getting a great understanding of our products and pitching them to specific major clients. You’ll need to bring out the benefits of our products and be comfortable presenting them to senior execs.
- Experimenting with the utilization of social channels such as Facebook, LinkedIn, and Twitter, to drive sales and revenue.
- Closing contracts with prospective clients, including preparing sales contracts for orders.
- Preparing a monthly report to the General Manager / Sales Manager
- Creating and making virtual sales presentations to prospective clients
- Reporting to and coordinating sales efforts with the Sales Manager
- Maintaining client records, and supplying management with reports on customer needs and problems
- Perform a variety of customer service functions:
- Handle customer service inquiries and problems, data entry/ change, and deal with the documentation of various types of government-related legal requirements.
- Troubleshooting customer/ client service-related issues via emails and phone calls.
- Able to assist with management and reviews of business contracts of the company.
- Able to navigate multiple technologies while staying engaged with our customers and clients. Having experience working with computers or technical support is a plus.
- Demonstrates personal excellence including punctuality, integrity, and accountability.