San Francisco based law firm has an immediate opening for a full-time experienced Help Desk Specialist in its San Francisco office. This position provides onsite support in a professional law firm environment, 8:00 a.m. – 5:00 p.m. Monday through Friday.
Job Responsibilities
Provides PC hardware and technical support to all users
Respond to user queries on the phone, via email, in person, or through remote access.
Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
Train users and peers on hardware, software, and IT processes
Assist with onboarding of new users
Install, test and configure new laptops, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Manage local moves/adds/changes to user set-ups for both computers and phones
Set up conference rooms for audio and video conferencing
Job Requirements
Minimum 2 years relevant experience, preferably in a law firm
Must be dependable and punctual
Ability to work overtime
Excellent customer service and communication skills
Ability to work as part of a team or independently
Knowledge of basic networking principles
Knowledge of trends in computer technology relating to hardware and software
Hardware and software troubleshooting knowledge for Windows Desktops, Macs, and Windows Server.
In-depth, hands-on knowledge of enterprise and desktop applications, including Windows 11 and Microsoft Office, Azure AD and On premise Active Directory MCSE designation is very helpful
We are an equal opportunity employer and offers a professional work environment. The base salary rate for this position is $35.00 - $40.00, subject to qualifications and experience.
We provide employer−subsidized health benefits that include Medical (HMO, PPO and Kaiser option), Dental, Vision, Life Insurance, Long-term Disability, 401(k) & matching. We also offer Flexible Spending Accounts (Medical and Dependent Care), Commuter Pre-Tax (Transit and Parking).
We are not working with Recruiters at this time please do not send unsolicited resumes.