Successful, small publishing Company is seeking an energetic and positive individual to join our initial review of incoming orders and the processing of approved orders through Order Entry and Fulfillment.
Further responsibilities include assisting in phone and email requests from our business and government customers.
The Drivers License Guide Company is a 10-person, Redwood City based B2B publisher. Three books are published annually, and two references digital online and updated continuously. All products are researched and published to assist in verifying ID documents.
Scope of Position
Initial and renewal orders are from banking, retail chains, government and other business. Most are received at our website, or by Purchase orders by email. Reviewing and approving, and then assisting in the processing of the orders, CRM entry as needed, Order Entry and packaging for UPS FedEx, etc.
Handle customer inquiries by researching orders and answering questions. Must be able to project business manner with customers at all levels, including middle to upper management.
Strong office skills in CRM, Microsoft Office, 10-key
Skills and Experience
Positive attitude, comfortable with customer service interaction.
Independent worker, able to make sound judgments and solve problems.
Adaptable to changing priorities; assist with shared special company projects.
Familiarity with UPS, FedEx and USPS shipping protocols is a plus.
Compensation and benefits
$90,000 - $100,000
Semi-annual Bonuses
Paid Vacation
PPO Health insurance
Full time position; in our Redwood City office; weekdays
Work/life balance; no after-hours requirements
Parking