DISPATCHER for Diamond Certified Plumbing Company (san rafael) included in "Best of the County 2025" Best Plumbers
compensation: $25-35/hour DOE
employment type: full-time
Mason Plumbing, Inc. is a family owned, mom and pop plumbing company hiring an office manager who will also be our dispatcher. We have been in business for over 20 years. We need you to hit the ground running handling all the calls so we can focus on maintaining the level of quality service and customer satisfaction we take pride in. Our customers are our #1 priority and we need you to help us keep up the great work.
We are looking for a reliable dispatcher to act as a communication point for all company calls. Most importantly you should always maintain a positive and helpful attitude with all clients. You must be an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. You will also be our office manager handling payroll prep, employee onboarding and departure, invoicing, payment processing, and more. You must pass a background check prior to hire. References are required and will be checked prior to hire.
Duties:
Take calls and maintain call logs
Schedule jobs
Communicate with field technicians so they are set up for success
Communicate with clients for all scheduling
Manage the office
Payroll
HR duties including employee onboarding and departure paperwork
Payment processing
and more
Skills:
Minimum 1 year experience as a plumbing dispatcher
Minimum 4 years work experience, preferably in construction industry
Office management skills
Good computer skills
Fast and accurate data entry
Must be organized, detail oriented, quick, calm, and resilient
Excellent verbal communications skills
Must have good grammar and spelling
Need to be able to problem solve
Must be a self starter, motivated, and independent
Must pass background check
References are required and will be checked.
Only qualified candidates should apply.