Position Overview: This full-time on-site exempt position is responsible for overseeing day-to-day operations which includes membership management, food programs, rentals, special events and facilities management. This position assists with the hiring and training of staff. Implements policies and creates strategies to improve productivity and efficiency levels. Builds and maintains a positive upbeat company culture. A high level of collaboration and communication with other managers is critical for this position.
Member Relations:
Manage front desk staff to provide exceptional Customer Service
Manage Customer Relations Management (CRM) Software
Point person for any membership related issues
Rentals:
Provide rental tours, execute rental contracts and payments
Coordinate all rental details
On call during rentals
Set up:
Coordinate with Program Manager for classroom set up
Manage facilities staff to execute set up
Building Maintenance:
Manage and schedule facility maintenance and repairs
Negotiate contract terms and fees for repairs
Schedule monthly and yearly inspections
Manage phone, security and fire systems
Food Programs:
Develop and manage food programs
Coordinate with Food Program Coordinator and Volunteer Coordinator to implement food programs
Manage Food Program Coordinator
Staff Management:
Participates in the selection and hiring of staff
Develops and implements yearly staff evaluations in conjunction with Executive Director
Events:
Participates in the planning and execution of special events
Develops budget for events and stays on track
Supports the Event Coordinator to make sure the event is a success.
Other Duties:
Updates and maintains the website utilizing WordPress
Responsible for technology used in the building
Audit invoices and payment requests prior to submission for payment
Ensures compliance and training related to the Disaster Preparedness Emergency Response Plan, mandatory Sexual Harassment and CPR training.
Other duties as assigned by the Executive Director
Required Skills and Capabilities:
A college degree is preferred
Strong organizational and planning skills
Ability to create and manage budgets
Comprehensive IT skills: database, spreadsheets, and essential software in PC environment such as Microsoft Office Suite, Google Suite, Adobe Creative Suite
Ability to research and implement new technologies
Excellent customer relations skills
Strong leadership and interpersonal skills
Ability to work independently and within a dynamic team of colleagues with diverse backgrounds
Excellent verbal and written communication
Ability to work occasional evenings and weekends
Desirable Qualifications:
Familiarity with CRM applications – administrator level experience and skills
Graphic design skills
Fluently bilingual in both English and Spanish
Familiarity with senior resources and community programs
Physical Requirements:
Ability to use hands and arms to reach and lift. Ability to lift and move paperwork or equipment of up to 50 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Note: This job involves sitting most of the time but may involve walking or standing for brief periods of time.
Vintage House is an equal opportunity, at-will employer.
Staff members work collaboratively in a flexible environment that values creative thinking on how to accomplish tasks with limited resources. Accordingly, job duties may change over time to reflect current and emerging needs.