Laffort are leaders in the production and distribution of winemaking products worldwide. We are looking to fill a key full-time permanent role in the Laffort USA team to provide the highest level of customer service in our peak harvest season, and to manage our multiple off-season administration projects such as event planning, tradeshow coordination and support for our sales team. The position is based at the Laffort USA main warehouse in Petaluma, CA, and supports our satellite stores in Napa and San Luis Obispo Counties in CA and an additional warehouse in VA servicing the East Coast.
Laffort USA was the first winemaking product supplier in the U.S.A. to achieve Green Business Certification, and Laffort are the first winemaking product supplier to have ISO 26000 Committed to Social Responsibility accreditation.
This is a hands-on position, reporting to the General Manager, and includes 401(k) with company match, PTO, and employer-paid Health, Dental, and Vision insurance.
OUR IDEAL CANDIDATE:
Is personable, professional, and dedicated supporting customers and the entire team.
Has a commitment to high standards.
Utilizes excellent communication skills.
Shows follow-through of tasks to completion and beyond.
Positively interacts with individuals and teams at all organizational levels.
TASKS:
Provide lead Customer Service during off-season, supervise temporary Customer Service Representative during peak season.
Serve as primary contact for clients, sales team, and accounting.
Perform customer order processing, credit card processing, and related sales tasks.
Provide support for outside sales team with samples, printed marketing documents, shipment tracking information.
Maintain contact lists and track clients using Microsoft Business Central.
Maintain customer and product administration for company website.
Handle scheduling for internal and external seminars and tradeshow planning.
Process monthly expense reports, assist sales team, manage corporate gifting.
Coordinate domestic & international travel, prepare itineraries, manage schedules.
Contribute to a team effort in a small company by accomplishing related tasks as needed.
QUALIFICATIONS:
Proven ability to maintain high customer service standards and excel in interaction at all levels.
Passion for details.
Show versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.
Minimum two years related work experience.
Proficient with Microsoft Office software, with Microsoft Business Central a plus.
Education and Experience: Bachelor’s degree preferred, but more important is strong experience in administrative support and customer service. Winemaking product knowledge is not required, but understanding the process is a plus. A belief in quality, a passion for learning, and a strong customer service history are required.