Order Fulfillment & Customer Service for High-End Silver Jewelry Co.
Nina Designs
Compensation: $23/hour
Employment type: full-time
Job title: Order Fulfillment and Customer Service Rep
Position: Order Fulfillment and Customer Service for High-End Silver Jewelry Parts Company
Location: West Berkeley
We are looking for a full-time, on-site team member. COVID vaccination required. Interviews will be conducted in person with the Customer Service Manager and the Vice President at our West Berkeley office.
Job Description and Requirements:
Order Fulfillment and Customer Service are key roles in our company. Responsibilities include:
Pulling, processing, creating shipping labels, and invoicing orders
Answering the phone as well as responding to voicemails
Packing and organizing orders for daily UPS and USPS pick ups
Replying to customer emails and online chats
Data entry to keep customer and inventory records current
Verifying whether customers’ tax documents are valid/up to date, through “.gov” web portals
Providing customer support and problem-solving
Working with teammates to re-prioritize workflow as projects shift throughout the day
The successful applicant will be enthusiastic and possess an eye for accuracy and detail as well as strong communication skills. We value initiative, sound judgment, problem-solving skills, and the ability to work efficiently. At times, this position requires up to five hours of standing and fulfilling orders, including reaching and lifting from shoulder/above shoulder level depending on the height of the candidate. A successful applicant will be able to work comfortably standing for long periods of time. Additionally, much of the work is performed on computers, so being a fast and accurate typist is a must.
We are a small and dynamic company and our staff wear many hats. The ability to clearly communicate with coworkers and work together when priorities shift is essential to this position.
Pay and benefits:
The position starts at $23/hr
Nina Designs pays 50% of Medical, Dental, and Vision benefits after completing a three-month trial period
After a year of employment, Nina Designs contributes 3% of gross wages to a 401k retirement plan
We provide seven paid office holidays and an additional two weeks of paid vacation
We offer discounted employee purchases, and credits towards purchases when we reach a weekly goal
About Our Company:
Nina Designs is a woman-owned company with 40+ years of experience in the jewelry trade. We design sterling silver, mixed metal, and bronze jewelry and jewelry making supplies, and our products are crafted in Bali and Thailand with sensitivity to fair trade, social, and environmental issues. Our brand is built on high-quality products, the best customer service, and a constant stream of innovative designs.
We are a primarily wholesale platform (our retail site just launched in June 2025), selling business to business (B2B) to a customer base known for being highly creative and socially conscious people with whom we build long-term mutually beneficial relationships. We are proud to have gathered around us a vibrant community on Instagram, Pinterest, and Facebook.
Our office is casual yet professional. We have a small staff of self-motivated and creative folks with a varied background of experience and interests. Our team embodies and embraces our Core Values of Creativity, Excellence, Respect, Teamwork, Initiative, and Inspiration. Our furry mascots Spike (a Shih Tzu), Callie (Labradoodle), and Pickle (Chihuahua mixed with a deer) spend time in the office. We are looking for someone who will complement our busy and friendly environment while providing top-notch customer service and navigating our sophisticated computer system that keeps our 4,000+ alphanumeric SKUs organized and well-stocked.
We have a full kitchen with tasty snacks (coffee and chocolate!), inside bike parking, a large warehouse space for lounging, and pretty plants