Bring your passion for exceptional customer service to this Customer Service / Project Coordination opportunity. Large Silicon Valley Construction Company is looking for a passionate customer service account managers to work with property managers and Home Owners Associations to coordinate and facilitate construction projects.
This position brings a chance to do a variety of interesting tasks ranging from helping homeowners, to coordinating various construction activities, to also scheduling and managing employees. With that said, your most important role will be as a customer ambassador, building relationships that allow you to handle all customer needs in a positive way that creates win-win outcomes for the customer and the business. If you enjoy working with customers and building professional relationships, you are meticulous, trustworthy, independent, dynamic, positive, and utterly reliable, then we would love to speak with you about joining our team!
Work with our production team to help coordinate construction activities with customers
Work with our estimating team to help coordinate and submit estimates on time
Enter information into our customer tracking software to stay on top of jobs, billing, and customer service issues
Follow up communication and status updates for customers
Excellent phone and communication skills
Ability to manage sometimes difficult homeowners
Problem solver and bringer of solutions!
Creating job start folders for production team
Help the production team with creating change orders and submitting to customers
Making sure insurances are in place for all subs
Be organized and efficient with time and task management
To be a good fit for this Customer Service Manager opportunity you should to have:
Some customer service experience with a strong sense of commitment to quality, exceptional reliability, and effective communication
Some Computer skills on a PC, including experience with the internet and email, as well as knowledge of Word, Excel, and other customer relationship software; Sage Software experience a plus
A strong sense of urgency to complete tasks in a timely manner, plus the innovation and resourcefulness that are required in a fast-paced company
The ability to pass a standard background check
Benefits:
- Competitive Pay
- Sick Time
- Health insurance
- 401(k) plan
- Full Time work
Please feel free to submit your resume to the e-mail provided. If it is a good fit, someone will get back to you for an interview. Also, please call with any questions.