Nationwide Real Estate Tax Service is a mortgage support services company that handles tax reporting, impound escrow services, and flood zone certifications. Nationwide employs about 10 people and prides itself on being a high quality, service-oriented firm. We value each employee and each client as unique and important. We have a full time (37 hours/week) leadership position open.
This position is responsible for a variety of tasks. Duties involve: online research, database management and analysis, supervising staff as a Lead/Senior Representative, telephone customer service and sales, strategizing needed system updates and changes, reporting information and troubleshooting. Position works in a leadership capacity in the organization and is involved in business planning.
Qualified candidates will be able to accomplish the following:
Take charge of the work and be flexible working between assignments.
Demonstrate excellent customer service skills, answering questions and solving problems.
Analyzing and manipulating data, working with third party data files. Be able to analyze customer service responses and forecast sales opportunities. Be able to program using Access and Excel.
Work in QuickBooks at a professional level, understanding lists and accounts.
Provide support to others, which means being willing to learn and work in routine Flood and Tax administration performed by staff.
Qualified applicants will have good telephone customer service manner, soft sales (customer retention, upselling) experience, data management experience, ability to read and obtain detailed information online. They should also have the ability to supervise others, work proactively, process information quickly, and float between job assignments. They should enjoy working independently and proactively in a small office atmosphere and enjoy doing online research. The work is fast paced and deadline driven.