Description We are committed to excellence and strive to make a positive impact in the healthcare industry. Join our team and contribute to a company that values compassion, integrity, and professional growth. We are seeking a dedicated and compassionate Customer Service Representative to join our team. The ideal candidate will have experience in the medical field and a passion for providing exceptional service to patients and healthcare providers. This role involves handling customer inquiries, resolving issues, and ensuring a positive experience for all our clients.Responsibilities:
Answer incoming calls and respond to customer inquiries in a timely and professional manner
Provide information about medical products and services, including pricing, availability, and delivery schedules
Resolve customer issues and complaints efficiently and effectively
Process orders, returns, and exchanges
Maintain accurate customer records in the CRM system
Collaborate with other departments to resolve complex issues and ensure customer satisfaction
Follow up with customers to ensure their needs are met and to gather feedback on service quality
Assist with administrative tasks, such as data entry and filing, as needed
Stay informed about company products, services, and policies to provide accurate information to customers
Requirements
Requirements:
High school diploma or equivalent; associate’s or bachelor’s degree preferred
Previous experience in customer service, preferably in the medical field
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office suite and CRM software
Ability to handle multiple tasks and prioritize effectively
Positive attitude and a commitment to providing exceptional service
Bilingual abilities are a plus
Benefits:
Competitive salary
Comprehensive benefits package, including health, dental, and vision insurance
Retirement savings plan with employer match
Paid time off and holidays
Professional development and career advancement opportunities
Supportive and collaborative work environment
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .