Vacancy caducado!
Do you love pets? Do you love connecting with people? Do you like making people's days brighter? Are you kind, empathetic, solution, detail, and goal oriented? Do you like to work within a team and also comfortable working independently in a fast paced environment? Do you find joy in finding solutions and making a difference in the lives of people and their pets? We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. If you are willing to accept the challenge of performing with an outstanding team of service oriented professionals, we invite you to apply!VCA Santa Monica Dog & Cat Hospital is an AAHA accredited general practice animal hospital located in Santa Monica, CA.Why We Need YouYour role sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. With every opportunity, we aim to meet and exceed each pet owner’s expectations. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Be familiar with infectious and common zoonotic diseases; including prevention, and the steps to reduce or eliminate transmission
Differentiate and prioritize between routine cases and emergency cases and alert staff accordingly
Handle all cash and credit card transactions including deposits and invoicing.
Managing electronic medical records, reports and correspondence
Qualifications
Able to work weekdays and weekends
Able to multi-task in fast paced environment
Excellent listening and communication skills and the desire to learn and grow your Veterinary Career
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Exceptional verbal and written communication skills required
Good Attendance and Reliability is required
Client Service Experience is required.
Veterinary Experienced is Preferred.
Possess a good attitude and contribute to a positive work environment
Knowledge of and ability to use medical abbreviations
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Pay is depending on experience $17-$20 per hour. Part- time position with potential to become full time.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.comIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.comExplore LocationIf you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Vacancy caducado!