The Ballard Inn is looking for a front desk clerk for a luxury boutique hotel. We are looking for a reliable, energetic person, who can multitask. A team player, who is also a critical thinker and quick learner.
Responsibilities include but are not limited to:
A Front Desk Clerk is responsible for taking reservations and attending to the needs of guests.
This position reports to: Director of Operations
Responsibilities include but are not limited to:
Strives to ensure guests are 100% satisfied
Answers reservation calls and responds to email requests
Coordinate guest reservation information according to computer system and policies
Process payments, guest charges and reconcile accounts
Make necessary corrections to guest accounts
Provide information to guests and potential guests about Inn policies, services and amenities
Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
Inform Housekeeping on room status/availability.
Resolve guest concerns in a timely manner
Ensure Management is kept current on property issues, guest concerns, etc.
Completes daily reservation and lobby duties as designated on sign-off lists.
If opening or closing, ensure that Inn is properly opened and securely closed according to procedures.
Detailed knowledge of the property (i.e. features of each guest room, guest services, basic history, etc.)
Always professional, polite and courteous when around or approached by guests or staff
Maintains a clean working environment at all times
Resolves or refers guest complaints to management
Adheres to company policies and procedures as outlined in the Employee Handbook, training manuals, training sessions, property signage and state and federal laws and regulations
Adheres to company’s attire and grooming requirements at all times
Punctual punching in and out for scheduled work shifts and meetings
Reports deficiencies in a timely manner to appropriate manager or staff
Attends company meetings and training sessions as required
Responds to “on-call” situations
TEAM WORK
Performs extra duties as assigned
A team player who cooperates with supervisors and colleagues
Maintains positive working attitude when performing duties
QUALIFICATIONS
Hospitality experience preferred.
Able to work a flexible schedule, including nights, weekends and holidays
Minimum education requirement – H.S. Diploma
Ability to communicate effectively with guests, management and staff both verbally and in writing
Excellent organizational and leadership abilities
Ability to use the following technology: computer, proprietary reservation system
Excellent English skills. Fluency in other languages a plus but not required.
Exert physical effort in transporting up to 25 pounds.
Ability to use hospitality-related equipment: computer’s, coffee maker, washer/dryer
Ability to do repetitive physical movements including walking, climbing stairs, standing, bending, typing, lifting, etc., is required by position
Must have dependable transportation to/from work
We are an Equal Opportunity Employer without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status'
Work Location:
Multiple locations
Work Remotely
No
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Night shift
Education:
High school or equivalent (Preferred)
Experience:
Front desk: 1 year (Preferred)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Ability to Commute:
Ballard, CA 93463 (Required)