Manager, Downtown Tasting Room

Provide direction and on-the-floor leadership to maintain the flow of operationsCreate memorable guest experiences and service standards to maintain the brand's reputation for excellenceDelegate tasks and effectively communicate company polices, procedures, and departmental expectations with tasting room employeesMotivate, coach, and develop staff; responsible for staff scheduling, timecards, performance reviews, employee development, and employee safetyPartner with other team members and departments, such as Hospitality Leadership, Marketing, and Wine Society, to develop and promote the JUSTIN & Landmark brands and productsSupport all aspects of Events on the Downtown Tasting Room property and develop strategic plans for event program growthAssist in reimagining the JUSTIN food program, collaborating closely with the Culinary team to create innovative food experiencesMonitor goal progress and manage tasting room incentives to meet plans and help maximize team effectivenessCreate and revise Tasting Room Standard Operating Procedures as neededCommunicate and provide reports to senior leadershipCollaborate with the Inventory Manager and Operations Manager to determine tasting menus and update menus based on inventory and wine movementResolve guest concerns and complaints using good judgment and tactFacilitate and promote good communication between all departments (Culinary, Hospitality, Marketing, Wine Society, Accounting, Housekeeping, etc.)