Staff IT Application Support Engineer

Your CareerFast-paced, fast-changing and unpredictable defines our information technology team. We are looking for analytical, agile, and influential leaders who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.Join a dynamic and fast-paced team of seasoned developers & support engineers to support critical order to cash applications. Your ImpactInvestigate and diagnose complex application issues escalated from L1 support and users, utilizing technical expertise to identify root causes and implement solutions.Manage support tickets, track incidents, prioritize issues based on severity and impact, and provide timely updates to users and stakeholders.Conduct thorough analysis to determine the underlying cause of recurring issues and implement preventative measures to avoid future problems. Provide clear and concise explanations to users regarding technical issues, address concerns, and maintain a positive customer experience.Update knowledge base with detailed troubleshooting steps, solutions, and relevant information to support future issue resolution. Identify when issues require escalation to L3 support teams and provide necessary context for further investigation.Maintain agreed SLA’s, MTTA and MTTR.Required to work in the shift model to provide global and on-call support.