Sr Staff Software Engineer (Copilot Backend)

Your CareerWe are seeking an experienced Sr Staff Software engineer with a good understanding of machine learning principles to join our team and drive the development of our Customer/Support Copilot Pipeline(s). In this role, you will combine robust backend engineering expertise with machine learning expertise to build, deploy, and maintain a cutting-edge support system that enhances user experiences and operational efficiency.Your ImpactDevelop and maintain scalable backend systems and APIs that integrate seamlessly with machine learning components.Architect and implement data pipelines to support efficient model training, validation, and real-time inference.Collaborate with data scientists to deploy, monitor, and optimize AI prompts within the support pipeline.Ensure smooth integration of ML solutions into production systems, focusing on performance, reliability, and scalability.Build automation tools for continuous integration, delivery, and deployment of backend and ML components.Implement monitoring and logging solutions to proactively address performance issues and ensure system reliability.Work closely with cross-functional teams (product, QA, DevOps, and customer support) to align development efforts with business needs.Troubleshoot and resolve complex issues that arise within both the backend infrastructure and ML models.Ensure code quality, security, and data privacy by following industry best practices.Maintain clear and concise documentation for system architecture, API endpoints, and ML model integration processes.