Principal Product Manager - AI/ML

We’re redefining a technology obsessed product role with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.This role combines the responsibilities of a Product Manager, Data Scientist, and Analyst.As a Product Manager:Identify the need for new AI-based metric models or enhancements to existing models and take ownership of the end-to-end product management process, while having strong understanding of the technical capabilities.Partner very closely with data scientists, machine learning engineers, data engineers, business to own the end-to-end lifecycle of AI model development and investigate GenAI usecases and capabilities to create new customer experiences that aid in data backed enterprise decision making.Develop product roadmaps and strategies that reflect mathematical AI models in a very consumable, explainable and actionable way for business teams thereby driving focus and impact. Suggest and help build MLOps platform capabilities to improve model delivery velocity. This would require a good grasp of system design concepts and leveraging microservices to build a cohesive and efficient MLOps stack.Design reporting solutions with clarity on how users will act and create value from the data and AI models; incorporates feedback loop instrumentation into the design.Drive the adoption of products amongst the user community, increase product satisfaction and drive ACV the impact from Analytics products.