At ServiceNow, we help organizations of every size, in every industry, put AI to work for people. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.  With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.  Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.  Job Description We're seeking a dynamic Executive Experience Coordinator to be the operational backbone of our Innovation Centers. This role is perfect for a high-energy professional who thrives in a fast-paced environment and takes pride in delivering flawless customer experiences. As the Executive Experience Coordinator, you'll be the driving force behind our Innovation Center's daily operations, ensuring every customer interaction is seamless and memorable. You'll work alongside our Strategic Program Managers to bring executive-level customer experiences to life. 
 Key Responsibilities: Serve as the operational and logistics guru for our Innovation Centers, ensuring a world-class environment for customer engagements Coordinate and manage all logistics for executive Programs, from room setup to catering, to content upgrades Maintain the Innovation Center's pristine condition and readiness for high-profile customer visits Collaborate with facilities and workplace services to ensure optimal center operations and customer service Partner with Executive Experience Consultants to execute sophisticated customer engagements Manage complex calendars and scheduling for multiple concurrent engagements within our Innovation Centers Coordinate with presenters, subject matter experts, and executives to ensure seamless delivery Handle all pre-activities and coordination including agenda development, logistics planning, and stakeholder communication Serve as the primary point of contact for operational matters with internal teams and external vendorsBuild strong relationships with sales teams, marketing, facilities, and catering partnersCoordinate with global teams to maintain program consistencyCreate a culture of excellence and white glove service Manage vendor relationships and deliverables effectively, while overseeing budget management for the program Proactively identify and implement process improvements Contribute creative ideas to enhance the customer experience